Hardware Repair

The Client Services Hardware team is both an Apple Authorized Service Provider and a Dell Authorized Service Center.

Our technicians have a collective 50+ years of experience working on systems owned and operated by our students, staff, and faculty. We can perform hardware service ONLY on Dell (Latitude, Optiplex, and XPS) models that were sold through the UVM TechStore and on Apple hardware (laptops and desktops) that was purchased from Apple directly or through the UVM TechStore.

Features

  • Combined 50+ years of certified technical knowledge
  • UVM's own Apple Authorized Service Provider for on-campus repair options
  • UVM's own Dell Authorized Repair Center, also for on-campus repair options
  • Certified technicians able to perform in-house and mail-in repairs
  • On-site work orders available for Dell warranty desktop computers
  • Tight working relationship with the TeachTeam's Carry-In-Clinic for data backup before any necessary repairs
  • Hardware upgrades and installations performed at hourly rates
  • No labor charges for supported UVM-owned hardware

Get Started

  • Hardware check-in services are available at the UVM TechCenter Monday through Thursday 8am - 5pm and on Fridays 9am - 4pm.

Learn More

  • Customers who wish to check in a system for repair will have to review and sign our customer agreement.
  • A comprehensive list of our Policies and Services is available here.
  • Full repair services are available Monday through Friday 8am - 4:30pm.

AT A GLANCE

ELIGIBILITY

  • Current Students
  • Faculty
  • Staff
  • Retired Faculty and Staff

REQUIREMENTS

  • A valid UVM NetID

SUPPORT

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RATES

The ETS Hardware Team charges service fees for: repairs not covered by warranty, new hardware or software installation, out-of-warranty repairs, and other conditions as noted and quoted at the time of service.

Our standard hourly labor rate for non-covered repairs and services is $76 per hour with a minimum charge of half an hour. The list below reflects ballpark estimates. Exact labor, parts, and shipping (if necessary) quotes will be provided once a full assessment can be performed.

  • Hardware Diagnostics  ---  30 - 90 minutes
  • Part Upgrades / Installations  ---  30 min - 2 hours
  • Out of Warranty service  ---  1 hour +

Repair storage fee

Hardware repairs left longer than 30 days will incur storage fees beginning on the 31st day, and will be ongoing until the machine is picked up or considered abandoned.  $5 per business day beyond initial 30 calendar days

Help and FAQs

The following reources are available for receiving support for this service.