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Knowledge Base

A collection of how-to guides, tutorials, and FAQs for commonly used UVM services and applications.

The ETS Knowledge Base provides a library of updated, detailed instructions that guide visitors through setup, configuration, and general use of software available to UVM affiliates.

Knowledge Base guides are primarily maintained by ETS and are regularly updated to ensure the most accurate and useful information is available to the UVM community. 


  • Highly available guides for reference at a moment's notice
  • Categorization by topic makes it easier to discover UVM Services
  • Search engine optimization (SEO) helps find what you're looking for, even when searching externally
  • Detailed images paired with step-by-step instructions cater to a variety of different users
  • All guides include a link to submit a Help Request for further support
  • Links to other UVM Services, including:  

Get Started

Click here to visit the ETS Knowledge Base

On the homepage, you'll find a list of Popular Articles, our Help Topic categories, and some links to commonly used guides, such as connecting to UVM WiFi or adding a UVM email account to your device. 

For IT Professionals

If you'd like to contribute to the ETS Knowledge Base, or if you have a suggestion for a guide you think should be included, please reach out to



  • Current Students, Faculty, and Staff


  • KB content is designed for active UVM affiliates with access to UVM supported software and services.



  • The ETS Knowledge Base is maintained by ETS. Please email if you have any issues accessing the KB.


  • No additional charge

Help and FAQs

The following reources are available for receiving support for this service.